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Notes/Domino 8 Forum

Notes/Domino 8 Forum
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Subject: Smart upgrade failing
Feedback Type: Problem
Product Area: Notes 8 Client
Technical Area: Install
Platform: Windows XP client
Release: 8.0.1
Reproducible: Always

Hi,

I am using smart upgrade to upgrade 100 clients from Release 8.01 to Release 8.5. All installs are a multi user install. The problem I'm experiencing is after Notes closes for the upgrade to begin, nothing will happen for about 2 minutes and then I get the below error:

'Unable to access Lotus Notes file C:\Program Files\IBM\Lotus\Notes\nnotes.dll. Please close all Lotus Notes applications and try again'

I am using the SURunas utility as the users have restricted access to their machines. They are only members of the users group.

If I add the users to the Power users group then the upgrade runs fine.

I have noticed that the sminstal.exe process is running as the local user and not the admin account specified in surunas.

I don't want to give the users poweruser rights but the local users group only has read access to the nnotes.dll file.

Is it the case that the user has to have power user rights on the machine for smart upgrade to work?


Feedback number WEBB7SHKQQ created by ~Bill Eknusonflar on 05/29/2009


Smart upgrade failing (~Bill Eknusonfl... 29.May.09)
. . Smart upgrade failing (~Zelda Deskiplo... 4.Jun.09)
. . . . smart upgrade failing (~Bill Eknusonfl... 4.Jun.09)
. . . . . . smart upgrade failing (~Zelda Deskiplo... 5.Jun.09)
. . . . . . . . Smart upgrade failing (~Emile Zennulit... 8.Jun.09)
. . . . . . . . . . smart upgrade failing (~Zelda Deskiplo... 9.Jun.09)
. . . . . . . . . . . . 'Unable to access Lotus Notes file ... (~James Reveluly... 9.Jun.09)
. . . . . . . . . . . . . . smart upgrade failing (~Zelda Deskiplo... 10.Jun.09)
. . . . . . . . . . . . . . . . Smart upgrade failing. (~Bill Eknusonfl... 16.Jun.09)
. . . . . . . . . . . . . . . . . . smart upgrade failing (~Zelda Deskiplo... 18.Jun.09)
. . . . . . . . . . . . . . . . . . . . Smart upgrade failing. (~Bill Eknusonfl... 18.Jun.09)
. . . . . . . . . . . . . . . . . . . . . . smart upgrade failing (~Zelda Deskiplo... 22.Jun.09)
. . . . . . . . . . . . . . . . . . . . . . smart upgrade failing (~Zelda Deskiplo... 26.Jun.09)
. . . . . . . . . . . . . . . . . . . . . . . . Smart upgrade failing (~Bill Eknusonfl... 1.Jul.09)
. . . . . . . . . . . . . . . . . . . . . . . . . . Smart upgrade failing (~Zelda Deskiplo... 7.Jul.09)
. . . . . . . . . . . . . . . . . . . . . . . . . . Smart upgrade failing (~Zelda Deskiplo... 7.Jul.09)




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